We may collect the following types of information:

• Personal Identifiers: Name, date of birth, address, phone number, email.
• Health Information: Diagnoses, service plans, clinical notes, Medicaid/insurance information.
• Service Information: Scheduling, authorizations, attendance, billing records.
• Contact Information for Communications: Phone numbers, email addresses, emergency contacts.
• Website Usage: IP addresses, browser/device info, cookies.
  
  

We use information to:

• Provide ABA and EI services to children and families.
• Communicate with families and caregivers regarding services.
• Submit claims to Medicaid, managed care plans, and insurance.
• Comply with federal, state, and local laws and regulations.
• Conduct internal audits, quality improvement, and staff training.
  
  

We do not sell or trade personal information. Information may be disclosed:

• For Treatment, Payment, and Operations: To providers, insurers, or administrators as needed.
• To Business Associates: Vendors (e.g., billing or IT providers) under HIPAA-compliant agreements.
• As Required by Law: For audits, legal proceedings, or public health reporting.
• With Consent: If authorized in writing by the client or guardian.
  
  

We maintain strict safeguards to protect your information, including:

• HIPAA-compliant electronic health record systems.
• Role-based access controls for staff.
• Secure transmission and storage of data.
• Ongoing staff training on privacy and confidentiality.
  

Clients and families have the right to:

• Access and request copies of records.
• Request corrections to inaccurate information.
• Request restrictions on certain uses or disclosures.
• Receive an accounting of disclosures.
• File a privacy complaint without retaliation.

We provide services to children under 21. Information is collected and used only with parental or guardian consent in compliance with HIPAA, FERPA (where applicable), and New York State law.

LTE Care Plus uses SMS/text messaging to provide reminders, scheduling updates, and service-related communications.

• By providing your phone number, you consent to receive text messages.
• Message and data rates may apply.
• You may opt-out at any time by replying STOP. For help, reply HELP
• We do not sell or share SMS contact information with third parties.
• SMS information is used only to support ABA and EI program communications.
  
  

• We may use cookies and analytics to improve our website.
• We do not collect personal health information through our public site.
• Forms submitted online are encrypted and handled securely.
  
  

We may revise this Privacy Policy periodically. Updates will be posted on our website with a new effective date.

If you have any questions about this Privacy Policy or your privacy rights, please contact us:

LTE Care Plus, Inc.
Phone: 516-439-4269
Email: info@ltecareplus.org

⚖️ Disclaimer: This Privacy Policy is provided for informational purposes and does not create contractual rights beyond those required by law.